Frequently asked questions
Clarity before commitment.
From choosing cover to making a claim, here are answers to some of the questions that matter most.
What does an insurance broker do?
A broker helps you understand your risks, consider suitable insurance options and arrange cover. HAQ also supports you when you need to make a claim.
Which types of insurance can HAQ arrange?
We arrange motor, medical and health, fire and property, electronic equipment and specialized insurance, including marine, goods in transit, bonds, life and travel cover.
Can I get cover outside the main office cities?
Yes. HAQ operates throughout Tanzania, with primary offices in Arusha, Dar es Salaam, Mwanza, Dodoma and Mbeya. Contact our team to discuss cover for your location.
What should I prepare for a quote?
Tell us what you want to insure, where it is located and the type of protection you need. Our team will explain any additional information required for your specific cover.
What should I do if I need to make a claim?
Prioritise safety and contact HAQ as soon as you can. Keep relevant records and evidence. We will guide you through the documents required by your insurer and help follow up your claim.
Is every loss covered by my policy?
No. Cover depends on your policy wording, limits, exclusions and any excess. Review these carefully before you purchase. Claims remain subject to your insurer’s assessment and policy terms.
Can HAQ help assess business risks?
Yes. We conduct technical inspections and work with appointed industry assessors to help corporate clients understand risks and minimise financial exposure.
These answers are general guidance. Your policy wording determines the cover, limits and exclusions that apply.
Your next chapter, protected